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Privacy Policy

Privacy Policy 2018- Lundia (UK) LTD
This privacy policy sets out how Lundia (UK) Ltd obtains, stores, controls, uses and disposes of any personal data, in line with General Data Protection Regulation (GDPR) requirements.
Lundia (UK) Ltd is herein after referred to as "We" unless specified otherwise.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 15th May 2018.
This Privacy Policy will be available via our website and will be also included within all emails sent.
What personal data information we collect and hold
We collect the following information:
" Names of our customers, job title, their email addresses and telephone numbers.
" Names, company names, telephone numbers, email address and premises address of people or companies who supply us with goods or services.
" Partial data consisting of individuals' names, brief relevant details of disabilities or postural conditions relating to that individual, body dimensions and contact details such as telephone number, email address and/or address for consultation purposes.
" Demographic information such as postcode, Job description and/or working patterns which is relevant to orders and necessary to complete delivery and consultation services.
How we acquire this information
" Customers provide this information upon ordering with us either via telephone, email or through the website.
" Individuals requiring assessment. This information is provided to us either directly by the individual, individuals caseworker, occupational therapist, external assessor or other healthcare professional (with consent).
" Suppliers: Provided directly from our suppliers.
" Database of companies and individuals. Information is gathered at events, exhibitions and sale activity. Individuals consent has been obtained by opting-in to hear from us via email in the future.

Sharing of information
We sometimes need to share personal information we process with other organisations to fulfil requests. Where this is essential, we are required to comply with the requirements of the Data protection Act. Organisations we need to share this with are as follows:
" Suppliers and service providers to meet the requirements of the client.
" Representatives of the person whose personal data we are processing.

Lawful Basis for processing the above mentioned personal data
We hold the above mentioned personal data, to enable us to achieve the following:
" Supply individuals and businesses with ordered products to the correct location.
" Contact and keep our customers, suppliers, assessors and other opted in parties updated with relevant information about our products, services and pricing.
" Conduct assessments for individuals who have requested our advice and assistance in specification of suitable products.

Individual's Rights
In line with GDPR, we acknowledge the following rights of the individual on the personal information we hold:
" The right of access
" The right to be informed
" The right to object
" The right to erasure
" The right to rectification
" The right to restrict processing
" The right not to be subject to automated decision making including email marketing and profiling.
" The right to data portability
Controlling your personal information
As outlined in the GDPR guidelines, we will respond to and comply with all access requests within a one-month period. If we feel the request is excessive or manifestly unfounded then we reserve the right to make a charge.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible.

We understand that consent for us to hold personal data must be:
" Freely given
" Clear and concise
" Specific

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.
We hold personal data for a minimum of 7 years and a maximum of 10 years for product warranty and accounting purposes. If the warranty is less than 10 years, the data will be deleted after 7 years.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. Their use also keeps track of pages visited so that the 'Back' and last pages visited functions work correctly.
We analyse data collected via Google Analytics to look at traffic to our web site. This data includes geographical location, pages visited, operating system and browser in use, referral sites and seach engines. The data collected is generic and we have no way of connecting this data to individuals.
You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
We are registered with the ICO, registration number ZA370259

Data Protection Officer
Nominated Data protection Officer is Sarah Holt, Company Director as registered with the ICO

Subject Access Requests should be submitted in writing to:

Sarah Holt
Lundia (UK) Ltd
Redworth Courtyard,
Main Street
Shipton by Beningbrough
YO30 1AA

If you have any queries relating to this document, please contact

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