|Returns Policy We hope you will be delighted with your purchase from us and that your delivery arrives with you on time and in great condition. It is your responsibility to carefully check that all items have been delivered in the quanity ordered and to the ordered specification. You must tell us of any errors, omissions or damage to items, by phone or email, within 24 hours of receipt of your items, or by the end of the next working day. Any errors or omissions reported after this time will not be investigated.|
Should you wish to return goods, you may do so up to 7 working days from receipt. They must be returned to us unused and in the original packing.
Pillows, mattresses, desks, headsets and custom orders cannot be refunded or exchanged.
The cost of the return delivery is the responsibility of the customer and we strongly suggest you use an insured courier and obtain a receipt of sending.
When we receive the product back it will be examined and action taken as requested (e.g. credit note raised or goods on trial not invoiced).
If we receive a product back with packing damaged and/or parts missing or damaged, we reserve the right to make a restocking charge of £25 plus VAT or 15% of the value of the goods (whichever is the greater).
If there are several parts missing or damaged, we may charge the full cost of the item.
Goods reported as faulty will be tested on their return to our office. Should the fault be found to be caused by wilful damage or misuse, we reserve the right to charge you for any replacement goods.
Any monies paid will be returned within 30 days, less the cost of delivery.
SALE OR RETURN
If your order was agreed on a 'sale or return' basis, then you have up to the end of 14 calendar days from the date of delivery to test the goods and notify us if the goods are unsuitable and that you wish to return them.
Again, the cost of returning goods to us is at your expense and we strongly recommend you use an insured courier and obtain a 'sent' receipt. All 'sale or return' items must be received by us in as new condition, in the original packaging, and with supporting documentation enclosed. We reserve the right to charge you for any items that do not pass our inspection when we receive them.