Lundia (UK) Ltd Privacy Policy
Effective Date: May 15, 2018
At Lundia (UK) Ltd, we prioritise your privacy and are committed to protecting your personal data. This privacy policy outlines how we collect, use, store, and dispose of your information in accordance with the General Data Protection Regulation (GDPR).
1. Introduction
We ensure your privacy is safeguarded. Any information you provide will align with this privacy statement. We may update this policy periodically; please review it regularly to remain informed of any changes.
2. Personal Data Collection
We collect various types of personal information, including:
- Customer names, job titles, email addresses, and telephone numbers.
- Supplier information, such as contact details and premises addresses.
- Partial data on individuals' disabilities or postural conditions for consultation purposes.
- Demographic details relevant to order processing.
3. Data Acquisition Methods
- Customers provide information when placing orders via phone, email, or our website.
- For assessments, data may be provided by individuals, caseworkers, or healthcare professionals with consent.
- Supplier data is provided directly by the suppliers.
- Information from events and exhibitions, with consent for future communications.
4. Sharing Information
We may share personal data with:
- Suppliers and service providers to meet client requirements.
- Representatives of individuals whose data we process.
5. Lawful Basis for Processing
We process personal data to:
- Deliver products to the correct location.
- Keep stakeholders informed about our offerings.
- Conduct assessments for product suitability.
6. Individual Rights Under GDPR
You have several rights concerning your personal data, including:
- Right of access and to be informed
- Right to object, erase, and rectify
- Right to restrict processing and data portability
7. Controlling Your Personal Information
We comply with GDPR, responding to access requests within one month. We will not sell or distribute your data without permission, unless legally required. Contact us if you believe any information is incorrect.
8. Consent
Consent for data handling must be freely given, clear, and specific.
9. Security Measures
We have implemented security protocols to prevent unauthorized access and ensure data protection. Personal data is retained for 7-10 years, depending on warranty and accounting needs.
10. Use of Cookies
Cookies help us enhance your web experience by tailoring content to your needs. You may accept or decline cookies, but declining may limit website functionality. We use Google Analytics for traffic analysis, ensuring data remains anonymous.
11. Links to Other Websites
Our website may link to external sites. We are not responsible for the privacy practices of these sites and advise reviewing their policies.
12. Data Protection Officer
Sarah Holt, Company Director, is the nominated Data Protection Officer. For subject access requests or queries, contact:
Sarah Holt
Lundia (UK) Ltd
Redworth Courtyard, Main Street
Shipton by Beningbrough, York
YO30 1AA
Email: sales@lundia.co.uk
ICO Registration Number: ZA370259
This policy ensures your data is managed with the utmost care and in compliance with legal obligations.